Controllable Disruption but Required for Safety

Flight disruptions that fall under this category exist to ensure passenger safety and are often governed by aviation law and regulation.

• Unexpected aircraft malfunctions
• Decisions made by the pilot in command regarding safety
• Safety considerations made by Air Tindi based on our Safety Management System.

NOTICE : A delay, cancellation or denial of boarding that is directly attributable to an earlier delay or cancellation due to situations within the carrier’s control but required for safety purposes if all reasonable measures to mitigate the impact of the initial disruption were taken.

Our commitments to you:

Communication
Upon recognition of a flight disruption, Air Tindi will provide notice to all affected customers, including the reason for the cancellation, delay or denial of boarding. Subsequent updates will be provided every 30 minutes until the disruption is rectified. Rectification will be attained through a newly established departure time or confirmation of alternate travel arrangements. Information will be provided through the following means:

• Audible announcements within the airport terminal
• Visible announcement available upon request
• Alternate travel arrangements

If your flight is canceled, delayed for 3 hours or more or you’ve been denied boarding, AIr Tindi will offer confirmed alternate arrangements on the next available flight. Alternatively customers may choose to request a refund.

Standards of treatment

If you are informed of a delay or cancellation less than 12 hours before the departure time that is indicated on your ticket, or you’ve been denied boarding you are entitled to the standards of treatment outlined in the table on the last page of this document.

Denial of boarding

Air Tindi will not deny boarding until all passengers have been asked if they are willing to give up their seat. Further, Air Tindi will not deny boarding to a passenger who has already boarded unless required for safety reasons.

Prior to denying boarding, Air Tindi will seek a volunteer(s) to willingly travel on the next available flight. In the event that there are no volunteers Air Tindi will deny boarding, giving priority to the following passengers:

• Unaccompanied minors;
• Passenger(s) with disabilities;
• Service animals;
• Passenger(s) who are traveling with family members;
• Passenger(s) who were previously denied boarding on the same ticket.

If a benefit is offered in exchange for a passenger to willingly give up their seat, Air Tindi will provide the passenger written confirmation of that benefit before the flight departs.