Baggage

On this page, you’ll find a summary of our baggage policies. A complete list of our baggage terms and conditions can be found in our Tariff.

Baggage Allowance:

All ticketed passengers are entitled to 50 lbs of checked baggage.
Checked baggage exceeding 50 lbs may be accepted as excess baggage, subject to additional charges at the applicable Priority Cargo rate. Excess baggage will be transported on a priority, space-available basis.

Lost or delayed baggage:

• If your bag doesn’t arrive on the same flight as you, Air Tindi will provide compensation for any baggage fees incurred.
• If you’re incurred expenses due to a baggage delay we will compensate you for reasonable and necessary out-of-pocket expenses.
• If your bag is not located within 21 days, we will pay you the value of the baggage liability compensation outlined in our tariff or mutually settled alternate compensation.

Passenger obligations:

• Upon arrival to your destination if you’re unable to locate a piece of your luggage, please report the missing bag to our aircraft staff within 4 hours;
• If you’ve left the airport, please report your missing bag in writing within 7 days of your flight arrival.

Damaged baggage:

• Claims of damaged baggage will be reviewed and compensation may be provided as outlined in our tariff. Exceptions include normal wear and tear or damage resulting from a defective bag.
• Upon arrival at your destination report the damage to our airport staff;
• If you’ve left the airport, please report your damaged bag in writing within 7 days of your flight arrival. Please include a photo of the damage along with your claim.

Baggage claims must be submitted in writing and can be sent by email or mail.

Emailing a baggage claim:
Baggage claims can be emailed to [email protected]

Mailing a baggage claim:
Attn: Air Tindi
107 Berry ST. Yellowknife, NT
X1A 3T2

Your baggage claim must include:

• Your name and contact information
• Your date of travel
• An explanation of your claim
• In the case of missing baggage, a detailed description of the item.