FAQ

Tell us where you want to go! We can fly anywhere in North America and have taken people on charter flights as far west as Nome, Alaska, as far north as Alert on Ellesmere Island, as far east as St John’s, Newfoundland and as far south as Mexico City.

No airport? Not a problem! With our diverse fleet and highly skilled crews, we’re able to go just about anywhere, whether that be on skis, floats, wheels or tundra tires.

An aircraft charter is a convenient and cost-effective way to travel. Much like when you order a taxi or an Uber, chartering an aircraft means you are hiring the entire aircraft and crew to transport passengers, baggage and/or cargo to where you need it, when you need it.

This is one of the most common questions we are asked. In simple terms, the answer is, it depends. The cost of chartering an aircraft varies on a number of different factors such as the destinations, distances, the size and type of aircraft needed, the period you require the aircraft, and the payload (number of passengers and amount of baggage & cargo).

This will depend on the aircraft and its capable “payload.” Payload includes all passengers, baggage & cargo. The amount of payload an aircraft can carry depends on the destinations, distances traveled, fuel required (weather dependent) and fuel availability enroute (important in the north where fuel can be scarce).

We have charter specialists to assist you. Send us your questions and requirements to [email protected]. Include as much information as possible so we can assist you with accurate options and pricing. At a minimum please include:

• Introductory Message (reason for your trip)
• Number of passengers (male/female/children/pets)
• Amount of baggage & cargo (estimate the weight in pounds as best you can)
• Point of Departure
• Departure Date & Time
• Destination(s)
• Holding time (if required) or is it a drop-off?
• Do you require a pickup? Date & Time?
• Comments and/or any special requirements? (oversize cargo, perishable products, special passenger needs)
• Name
• Business / Organization
• Cellular phone number

Dangerous goods, abbreviated DG, are substances that when transported can pose a risk to health, safety, property or the environment.

It is the passenger/shippers responsibility to determine if they have dangerous goods contained in their baggage or cargo, they must be declared. Not declaring dangerous goods is a serious offence under federal law.

For more information on dangerous goods, please visit the following link.

There are several factors which affect capacity of our scheduled flights including but not limited to community events, seasonal travel peaks, weather and cancelations. We strive to transport all freight at the first given opportunity and closely monitor route capacity to ensure continuous flow of essential goods.

Air Tindi provides two levels of cargo service, General and Priority. The target service level for each is outlined below.

General – 2 to 3 days
Priority – 1 to 2 days

Cut-off for cargo is 2 hours prior to a flight departure time. Subject to space availability items dropped off after the cargo cut-off time will be considered for shipment.

Under no circumstances can Air Tindi guarantee same day freight service.

Prior to traveling with a pet, please reach out with our cargo team to discuss transportation. A minimum of 24 hours notification is required prior to planned transport.

Shipment of live animals will be subject to additional freight charges.

It’s important to arrive to the airport early to allow yourself adequate time to prepare your baggage and get checked in.

Check-in for your flight opens 90 minutes prior to departure time and closes 45 minutes prior to departure. Advanced check-in can be accommodated in most circumstances, please check with our passenger service agents on arrival.  It’s important that all guests are in the passenger terminal and prepared for departure no less than 30 minutes prior to the scheduled departure time, boarding will commence 15 minutes prior to the schedule departure time.

The allowance for checked baggage is 50 lbs., per reservation, any weight above 50 lbs. will be subject to space availability and excess charges. Valuables and medication should not be transported in checked baggage and should be carried on your person.

Carry-On baggage is only permitted on our Dash-7 aircraft. As defined by Transport Canada all other aircraft in the Air Tindi fleet are not certified to accommodate proper stowage of carry-on items. If you would like to keep a small bag with you until boarding, you may request to use our Skycheck service which allows you to carry a small bag to the aircraft and submit it to crew prior to entering the aircraft cabin.

If you have Canadian identification

• One piece of photo identification issued by a Canadian federal, provincial or territorial government with your full name and date of birth or
• Two pieces of identification issued by a Canadian federal, provincial or territorial government. Both must have your name and at least one must have your full name and date of birth.

All government-issued identification documents (Canadian or foreign) must be valid. They cannot be expired.

Here are some examples of acceptable Canadian government-issued identification documents:

• Passport
• Citizenship card
• Canadian permanent resident card
• Canadian provincial or territorial driver’s licence
• Canadian provincial or territorial health card
• Canadian provincial or territorial government identification cards
• Birth certificate
• Record of Landing Form/Confirmation of Permanent Residence (IMM 5292)
• Immigration documents issued to foreign nationals (e.g., Work Permit, Study Permit, Visitor Record, Temporary Resident Permit, Refugee Approved Status)
• Canadian military identification
• Federal police identification
• Federal or provincial government employee identification cards
• Old Age Security (OAS) identification card
• Certificate of Indian Status (Status Card) issued by Indian and Northern Affairs Canada
• NEXUS card
• Firearms licence

You can no longer use hunting, boating and fishing licences as identification for domestic flights.

If you don’t have Canadian identification
You can use one of the following pieces of photo identification issued by a government authority that shows the passenger’s surname, first name and any middle names and their date of birth and that is valid:

• Passport issued by the country of which the passenger is a citizen or a national
• NEXUS card
• Permanent resident card issued by the United States
• Enhanced driver’s license issued in the United States
• Any document referred to in subsection 50(1) or 52(1) of the Immigration and Refugee Protection Regulations